How to Request for Credentials in St. Louis University

I needed some documents from St. Louis University (SLU) but going there personally to file my request was not an option. After a quick search in SLU’s website, I found this and just followed the instructions. Below are the steps I did.

Step 1: Send email to sluregis@slu.edu.ph

My email (sent January 5, 2013)

To whom it may concern:

This is to request for the following credentials without picture:

1. Original Transcript of Records

2. Certificate of Graduation

Student details:

* Student Name: >>my complete name, with middle name<<

* SLU ID Number: >>my student number, which I know by heart until now :)<<

* Course: BS Computer Science

* Year Graduated: 2000

May I request for the said credentials to be mailed at: 

>>I used a friend's address because someone is always at her place to receive my documents<<

Is there a possibility that this be mailed via LBC or Air21?

Are there other payment options aside from check/money order?

Can I just deposit it in a bank? If yes, may I know the account number?

Or can someone in Baguio pay it for me? If yes, what does he/she need to provide?

Hope to hear from you soon for the next steps.

Thanks!

Their reply (sent January 7, 2013)

Dear >>me<<:

       Greetings of Peace!          

     

        Thank you for your e-mail addressed to the Registrar and forwarded to me, requesting this office to furnish you with a copy of your Official Transcript of Records.

    

        In this regard, please be informed that it is a standing policy of the University not to release any school credential unless all financial obligations have been settled with the Accounting Office.  As such, may we then request you to remit the following charges to defray the expenses incurred in processing your request which will take 15 working days upon receipt and payment of fees.  

   

            Official Transcript of Records…................................PHP128.00

            Documentary stamp.................................................PHP 15.00

            Certificate of Graduation........................................PHP  45.00 

            Mailing fee (via LBC)..............................................PHP  95.00   

                                                                                                                     ----------------

                     TOTAL CHARGES..........................................PHP 283.00

                                                                                                                    ==========

       You can advise somebody to come visit the office and settle, in your behalf, the financial obligation so we can start processing your request.           

                                           

       Should you have more queries, please feel free to get in touch with us.

       All the best for the year 2013!

Note: Fees vary depending on your request. They will provide you with that in their reply. For estimated cost, there are rates published in their site.

I sent them another email informing them that it will be my sister who will process on my behalf.

Step 2: Request my sister to process my request

The following day, my sister was available to process my request. She just needed to go to the Registrar’s Office to pay the fees. For hassle free transaction, I asked her to print the email exchange I had with the office, tell the guard about her business, look for the person who replied in my email and state her business LOL. True enough, after just a few minutes, she was done. They just advised her that processing will take at least 15 working days and they will just send my documents to the address I provided them.

Step 3: Take note of the expected delivery of your document so you can make a follow up should it be delayed.

I was expecting my documents to arrive at least on the last week of January but lucky me, it arrived just a week after my sister went to their office. Based from experience, these delivery services usually require someone to receive whatever package they deliver. Since no one is available to receive it where I live, I opted to ask the favor from my friend. I did not ask though if it is an option to pick up such package in any branch nearest you. I’m not sure if SLU allows it. Another company doesn't, due to the type of document (again, based from personal experience).

Hope this helps. Easy, isn't it? :)